Support is available to help with questions, account-related issues, technical concerns or general feedback. Players can contact the team via live chat, email or telephone for prompt assistance; staff can advise on verification, payments, game access and safer-gambling options. Replies to email enquiries are usually provided quickly, and live chat offers immediate help for urgent matters. Include your account ID in email enquiries to speed handling. Telephone support is UK-based for urgent account matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (responses within one working day) |
| Affiliate enquiries | [email protected] |
| Payments enquiries | [email protected] (billing & payouts) |
| Privacy enquiries | [email protected] (data and privacy) |
| Phone | +44 20 3487 3921 (UK call centre) |
| Working hours | Live chat & email: 24/7; Phone: Mon–Sun, 08:00–22:00 GMT (closed Christmas Day) |
Email is the preferred contact method for detailed requests, account-related issues or when documents are required. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account reference. Attach any relevant screenshots or copies of identification where applicable to speed verification and avoid unnecessary delays.
Support enquiries are typically answered within one business day. More complex issues — for example account investigations or compliance-related matters — can take longer as they may require additional checks or third‑party input. If a case needs escalation, customers will be kept informed of progress and an estimated timescale for resolution. Please expect occasional delays during peak periods.
Feedback, suggestions and ideas are welcome to improve the site. Please share anything — from usability issues to feature requests — so the experience can be made better for everyone. All feedback is reviewed carefully by the support team and used to refine features, fix problems and prioritise improvements. User input helps shape future updates.
