Tweedbet is committed to protecting your privacy. This page explains how we collect, use and store personal information when you create an account, use our services or visit our website. We describe the types of data we process, how we protect it and the choices you have about your information.
When you register or verify your account we collect personal information such as your name, date of birth, contact details, postal address and identity documents. We also record verification checks required to comply with legal obligations and to protect accounts.
We collect technical and device information including IP address, browser and operating system, device identifiers, login timestamps and geolocation data. This information helps with account security, site performance and fraud prevention.
Transactional records include deposit and withdrawal history, payment method details (subject to card or wallet tokenisation), bet and game activity, session logs and customer support interactions. We retain these records for account management, compliance and dispute resolution.
We implement technical and organisational measures to protect personal data, including encryption of data in transit, access controls and regular security reviews. Access to personal information is limited to authorised staff and contracted processors who require it to perform services. We retain personal data only for as long as necessary to fulfil the purposes set out here and to comply with legal requirements.
We use cookies and similar technologies to enable essential site functions, remember preferences and gather analytics about site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser and via any cookie settings provided on the site.
You have rights in relation to your personal data including the right to access, correct, delete or restrict processing, and to object to certain uses. You may also request a copy of personal data in a structured, machine-readable format where applicable.
Requests to access, correct or delete your data can be made via your account settings or by contacting [email protected]. We will confirm receipt of requests and respond in line with applicable data‑protection requirements. We may ask for information to verify your identity before actioning requests.
We share information with service providers and processors who perform functions on our behalf (for example payment processors, identity verification, analytics and IT hosting). We may also disclose information to comply with legal obligations, to prevent fraud or where necessary to protect our legal rights. All sharing is subject to contractual and security safeguards.
We may update this policy to reflect changes in our practices. Material changes will be communicated through the site or by other appropriate means. Please check this page regularly for the latest version.
