We are committed to safer gambling and to helping players keep their play controlled and enjoyable. Player safety is central to how we operate: we provide clear tools, guidance and support so that customers can manage time and money spent on gambling, recognise risky behaviour early, and access professional help if needed.
We aim to make gambling a form of entertainment, not a source of harm. Our approach prioritises prevention, early intervention and fair treatment. We monitor activity patterns for signs of risk, respect customer privacy, and apply measures proportionate to the level of concern. Where there is evidence of harmful play we will contact the customer with support options and, where appropriate, restrict account activity.
Players can control their activity using a range of on-site tools designed for immediate use. These include deposit limits, loss limits, wager caps, session reminders and time-out options. We also offer temporary account freezes and longer self-exclusion choices. All controls are available in Settings > Responsible Gambling and can be adjusted by the player, subject to short cooling-off periods for upward changes.
Deposit limits allow players to set daily, weekly and monthly maximums. Limits come into effect immediately for reductions and after a short delay for increases to discourage impulsive changes. Setting a lower deposit limit is a simple way to manage spending and can be changed at any time from the responsible-gambling area.
Loss limits cap the total net losses over a chosen period. Players may select daily, weekly or monthly loss limits to keep potential losses within affordable bounds. These limits are applied across real‑money play and help maintain control over cumulative spend.
Session tools include reality checks and automatic session reminders at set intervals (for example every 30 or 60 minutes), plus optional daily play time caps. Players can also choose short breaks or a temporary account suspension (time‑out) from 24 hours to several months to pause activity and reflect on their play.
Self-exclusion is available for players who need a longer break. Options range from several months to permanent exclusion. Once applied, the account is blocked for the chosen period and reactivation is not permitted until the exclusion ends. We also support multi-operator self-exclusion where available.
If gambling is causing harm, specialist support is available. Players in the UK can access organisations such as GamCare, GambleAware, the NHS gambling support service and local charities for confidential advice, helplines and treatment referrals. Where multi-operator self-exclusion is offered, registration can add an extra layer of protection across participating operators.
