Terms and Conditions

This page sets out the rules that govern use of our site and services. It explains the relationship between us and people who register with Tweedbet, including your responsibilities, how we handle payments and promotions, and the steps we take when disputes arise. By using our services you agree to these terms and any specific rules that apply to promotions or products on the site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity under your account. Keep your password confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security is compromised, where activity appears fraudulent, or where there is a breach of these terms. You must not allow others to use your account or register multiple accounts in breach of our rules.

Eligibility requirements

To register you must meet the minimum legal age in your jurisdiction and be permitted to gamble under local law. For customers in the United Kingdom the minimum age is 18. We carry out identity and age checks and may ask for documents such as photo ID and proof of address before allowing full access or before processing withdrawals. We do not accept registrations from jurisdictions that we have restricted.

Acceptable platform use

Users must not use the platform for fraudulent activity, money laundering, collusion, chargeback abuse, or any activity intended to exploit games or bonuses. Abusive, defamatory or illegal behaviour when contacting customer support is not permitted. We reserve the right to refuse bets, withhold or reclaim funds, and close accounts where there is evidence of abuse or where required for compliance.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be published with each offer. General principles include one promotional offer per person unless stated otherwise, wagering and game contribution rules, and eligibility restrictions. We may void or reclaim bonuses where manipulation or abuse is suspected. Always read the promotion terms before claiming an offer.

Deposits and withdrawals

Payment methods available on our site are shown in the cashier. Minimum and maximum amounts, processing times and any fees are set by the chosen payment provider and may vary. We may require identity, address or source-of-funds documentation before processing withdrawals. Funds are held in accordance with our operational procedures and we may delay payment to complete verification or where required by law.

Payment checks

All transactions are subject to anti-money laundering checks. If we require additional information to process a transaction we will contact you. Repeated chargebacks or unauthorised payment activity may result in account closure and recovery actions.

Dispute resolution

If you have a concern you should contact our support team in the first instance. We aim to resolve disputes quickly and fairly. If we cannot reach an agreement you may refer the matter to an independent dispute resolution service where one applies in your jurisdiction. Nothing in these terms affects your statutory rights.

Changes to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by email or via the site. Continued use of the service after changes are published constitutes acceptance of the new terms, so please review this page regularly. If you do not accept changes you should close your account and stop using the service.